Pre-Order Policy
This policy explains how pre-orders work when purchasing from RiderStand. It applies alongside our Terms and Conditions, Refund and Returns Policy and Shipping Policy.
Nothing in this policy limits or excludes your statutory rights.
What Is a Pre-Order?
A pre-order allows you to purchase an item before it is available for immediate dispatch. The product page will make clear when an item is being sold as a pre-order and will provide an estimated dispatch date or dispatch period.
Payment
Full payment is taken when you place a pre-order.
Your order confirmation will show the amount paid, the products ordered and the delivery details provided at checkout.
Estimated Dispatch Dates
Any pre-order dispatch date or period is an estimate based on the information reasonably available to us at the time of purchase.
Pre-order dates may change because of manufacturing, shipping, customs or other supply-chain delays. Where a delay is significant, we will contact you with updated information.
By placing a pre-order, you agree that delivery may take place later than our usual delivery timeframe and within the estimated period shown on the product page or otherwise agreed with you.
Cancelling a Pre-Order Before Dispatch
You may cancel a pre-order at any time before it is dispatched and receive a full refund of the amount paid for the cancelled item.
To cancel, email support@riderstand.com with your order number and the item you wish to cancel.
We will process the refund to the original payment method without undue delay. Your bank or payment provider may take additional time to show the refund in your account.
After Dispatch
Once a pre-order has been dispatched, we may no longer be able to stop or redirect the parcel.
You may still exercise any applicable cancellation and return rights after receiving the item in accordance with our Refund and Returns Policy.